Feedback and complaints
We want to hear what we’re doing well and what we could do better. Making a complaint will never affect your supports.
How to tell us
You can give feedback or make a complaint in the way that works for you:
- Call us on 0424 899 217
- Email empowercaredisabilityservices@gmail.com
- Use our contact form
- Tell your support worker or team leader
You can ask a family member, friend, advocate or anyone else you trust to help you, or to make the complaint for you. You can also stay anonymous.
What happens next
We let you know we’ve received it
Usually within 2 business days.We look into it
We talk with you and anyone else involved, and keep you updated.We tell you the outcome
We explain what we found and what we’ll do, usually within 21 days.
We keep complaints confidential and use them to improve our services.